Frequently Asked Questions


Payment Options
Which Payment Methods do you accept?
Stampington.com now offers Paypal. We also accept Visa, MasterCard, American Express, and Discover, as well as Diner’s Club, JCB, and Union Pay. All credit card information entered on this site is encrypted via our secure server and sent directly to the processor. Stampington.com does not store this information locally.

Can I pay by check?
If you wish to pay by check, please contact customer service at: (877) 782 - 6737. A minimum order value of $25 may apply to purchases made by check.

Is this website secure?
This website retains SSL Certification through GeoTrust, a world-wide, recognized symbol for authenticity, security, and trust. Customers can shop with confidence, knowing that this site is safe and secure.
Is it safe to enter my credit card number on this website?
This website uses Authorize.net to process payments – a system that uses industry-leading technologies to safeguard customer information and combat fraud. Stampington.com is PCI compliant, according to the Payment Card Industry Data Security Standard (PCI DSS), therefore, this website does not store any credit card information in our cart’s database. Protecting our customers from online identity theft and preventing fraud are two of our top priorities.
 
Order Information
How do I know if my online order went through?
You will receive a confirmation message and email for each order placed. Please check your spam or junk mail folder if you do not see an order email confirmation in your inbox.
 
You can also login to your cart account and click on the link to view "Order History." If you do not see your recently placed order, please contact customer service at: (877) 782 - 6737.

How do I check the status of my order?
Online: Login to your account, and select “Order History” from the left-hand column. The status is located at the top right of each order.

By Phone: 1-877-782-6737   •  By Email: customerservice@stampington.com
*Please be prepared to supply the full name the order was placed under, your Order ID #, and the date of purchase.

When will my subscription begin?
To receive an approximate time frame on subscription arrivals, please click here.
 
When will my subscription end?
Above your name on the mailing label, you can find the number of issues remaining for your subscription. When the label reads “1 ISSUE(S) LEFT,” the next issue will be your last, and it is time to renew.

See example above

Contact Customer Service at any time, if you are unsure when your subscription will end.


Returns & Items Lost in the Mail
What is your return policy?
All regularly priced merchandise may be returned for a full refund, or exchanged for available merchandise, within 60 days of purchase if it is in new and unused condition. A copy of the invoice must accompany all returned merchandise.

All sales are final on magazines, discontinued items, and Warehouse Sale items.

Returned items must be shipped via traceable means, including UPS, FedEx, DHL, and USPS. Stampington & Company is not responsible for any lost items returned without a tracking number.

When making returns, the customer is responsible for any shipping and handling charges that apply, unless there has been a mistake made on the part of Stampington & Company, the retailer. A credit will be issued back to the customer’s Stampington & Company account unless otherwise specified.

We are happy to answer any of your questions regarding returns. Please contact customer service if you need any further assistance or to explain the details of a desired return on a more personal level: (877) 782 – 6737

Please send returns to:
Attn: RETURNS
Stampington & Company
22992 Mill Creek Drive
Laguna Hills, CA 92653
 

Shipping Methods  
All items are shipped using the United States Poastal Service (USPS) or the United Parcel Service (UPS).

When can I expect my order?
Your order will be processed and shipped within 5 to 7 business days after checkout. Please keep in mind that orders placed over the weekend will not be processed until the next business day. After your order has been processed, please allow up to 2 weeks for delivery.

*Order processing time is subject to availability. If any of the items you order are unavailable or out of stock, the expected time of delivery may be longer, and you will be notified via telephone or email. To find out when your subscription will begin, please click here.
 

What if I never receive my package?
If an order does not reach you, it may have been lost in the mail, or delivered to an incorrect address. In either of these cases, you may be eligible to have a replacement shipped to you. Please contact customer service to make a claim at customerservice@stampington.com with the following details:

1) Customer’s Full Name
2) Order #
3) Date of Purchase
4) Shipping Address

To be eligible for a replacement shipment, you must make a claim — by notifying our customer service team — within 60 days of the date of purchase.

What are my shipping charges?
Shipping charges are calculated by weight, shipping destination, and speed. You will be able to select the best delivery method suitable to your needs at checkout. If your order requires overnight delivery, please contact customer service at: (877) 782 - 6737.

Over-sized Products
All items over 19 lbs are considered over-sized items for which the shipping rate must be re-calculated offline. Although your shipping costs may show up as $0.00 or another amount on your order receipt, a shipping charge that is based on the product’s weight, will apply.

*Please Note: All shipping and handling fees are subject to change.

Customs Information for International Orders
All customs fees are the responsibility of the customer. Please contact your postal carrier if you have any questions regarding customs fees.

Do you offer expedited shipping?
Yes! If you have special handling instructions or would prefer to use one of the expedited shipping methods listed below, please indicate your choice in the comment box during checkout or call us, toll-free at (877) 782 – 6737. In addition to UPS rush charges, a $5 service fee will apply.

We offer:
  • 3-day delivery
  • 2-day delivery
  • overnight UPS delivery (excludes Saturday and Sunday)
*For expedited shipping, a $5 service charge will apply.

Publications & Submissions
When will the next issue of my favorite magazine be available?
To view our current publication calendar, please click here.
 
How do I submit my artwork for a chance to get published?
Please send submissions to:


Name of the Editor
Title of Publication
Stampington & Company
22992 Mill Creek Drive
Laguna Hills, CA 92653

The Editor´s name and mailing address can also be found within the first couple of pages of the publication. You can also find more information about Submission Guidelines and current Calls and Challenges by clicking here.

Privacy Policy & Copyright Information
Does Stampington & Company share or distribute myinformation in any way?
We guard your privacy very carefully. Stampington & Company will never share or sell your information to third parties. To view our complete privacy policy, please click here.
 
What is your copyright policy for using your stamps and images?
Please click here to see our Angel Policy, and learn more about our copyright information.

Change of Address
How do I change my address with Stampington & Company?
If you are moving, and need to change the shipping address for your subscription, please contact us, so we can update your new address in our system. You may also inform us of your new address over the phone: (877) 782 – 6737.
 
Please keep in mind that because our subscriptions ship directly from our printer, address changes do not immediately go into effect. For this reason, we require advanced notice to process these requests. Stampington & Company is not responsible for replacing "lost" issues from your subscription, if we did not receive your change of address by the following Subscription Deadlines.
 

If you have pending artwork submitted to one of our magazines, please contact art management, or notify the appropriate editor of your address change.

Stampington & Company cannot change your shipping address after an order has already been placed, unless it hasn't yet been processed. For future orders, you can change the shipping address(es) associated with your account by logging in and clicking on the Modify your address book entries link. Please keep in mind that modifying your cart's address book will not update the shipping address for your subscription, and you are still required to notify us, if you move, to make sure you don't miss any issues in your subscription.


Additional Questions
Do you have a retail store I can visit in person?
No, we do not. However, if you are a local customer, you are welcome to place your order online and stop by our office to pick it up. For more information, please contact customer service: (877) 782 – 6737.
 
My question still hasn't been answered. What should I do now?
We are happy to help! Call us toll-free, (877) 782 – 6737, so our friendly customer service representatives can answer any other questions you might have. Our offices are open Monday – Friday 9:00AM – 5:00 PM, Pacific Standard Time. If you have questions regarding your orders or subscriptions, you can also contact us at retail@stampington.com.

 

Payment Options
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